Support
Three Pillars of Support.
Installation
Certified setup for perfect performance.
Technical Help
Full troubleshooting and app guidance.
Warranty & Care
Reliable coverage and after-sales confidence.
FAQ
Frequently Asked Questions.
How long does battery last?
Typically 8–12 months. Low-battery alerts are sent via the app.
Can I unlock remotely?
Yes — via the Tuya or TTLock app from anywhere.
What happens if WiFi stops?
All methods (fingerprint, PIN, RFID, key) work offline.
Do locks support Arabic?
Yes — full Arabic support plus multiple languages.
Is installation included?
Professional installation is available for all products.
Can I give guest access?
Yes — temporary PINs, time-limited codes, and one-time access.